Refund policy

Refund Policy

1.  Pursuant to Article 52 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014, the Client may withdraw from the Conditions and therefore from the purchase agreement for any reason, without need for an explanation and without incurring any penalty, within 14 (fourteen) working days from the date of receiving the products. 

2. In order to exercise the right of withdrawal referred to in Article 5.1 above, the customer must send to A&M srl a notice to that effect, within the time specified, to the following email address shop@artiemestieri.it or use the appropriate form on the website: https://account.artiemestieri.it

Or Send a return request from the site
Click on the profile icon in the shop navigation or go to the refund policy or at the bottom of the page click on request a return.
Sign in to your account

  • In the ‘Email’ field, enter your email address, then click ‘Continue’.
  • In your email account, open the email sent by our shop and copy the six-digit verification code that is included.
  • Return to the online shop, then enter the six-digit verification code.
  • Click on the order for which you wish to send the return.
  • If your order includes more than one item, select the items you wish to return.
  • Select the reason for return and add a note for the shop.
  • Click on ‘Send request’.
  • If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. Once the product has been returned, you will receive a refund.


3. In case of withdrawal, the customer must return at his own expense the products to our warehouse within 14 (fourteen) days from the withdrawal itself, to the following address A&M srl - Via Borro del Tasso 201/217 52028 Terranuova Bracciolini (AR) - Italy.

The goods must be returned intact, complete with all its parts and in their original packaging (envelopes and wrappings), stored and, if necessary, used for the time strictly necessary to establish and verify their nature and characteristics, according to normal diligence, without any signs of wear or dirt, in compliance with the conditions below:

  • the right of withdrawal may be applied to the purchased product in its entirety; in fact, it is not possible to exercise withdrawal only on part of the purchased product (e.g.: accessories, complements, etc.);
  • for withdrawal to be possible, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, seals, etc.);
  • shipping costs (and customs charges, if any) for the return of the goods shall be borne exclusively by the Customer.
  • shipment, until the certificate of receipt in the warehouse indicated, is under the full responsibility of the customer;
  • in case of damage to the goods during transport, A&M srl will notify the customer, to enable him to file a timely complaint against the carrier of his choice and obtain reimbursement; the product will then be made available to the customer, at the same time canceling the request for withdrawal;
  • A&M srl will not respond in any way for damage, theft, loss occurring during or in any way dependent on the shipment for return.

4. A&M srl will refund the Customer the full amount already paid, net of any additional shipping costs pursuant to art. 56, paragraph 2, of Legislative Decree no. 21/14), within 14 (fourteen) days from the withdrawal, by means of a reversal procedure of the amount charged, using the same means of payment used by the Customer for the initial transaction, unless otherwise agreed. In any case, the customer will not incur any cost as a result of this refund. A&M srl may suspend the refund until receipt of the returned product or until the customer proves to have properly returned the product, if earlier.

5. In any case, the customer will forfeit the right of withdrawal in cases where A&M srl finds that

  • the returned product and/or its accessories, and/or its packaging are not intact;
  • the product is missing its outer packaging and/or its original inner packaging;
  • the product is missing integral elements of the same and/or accessories.

PLEASE NOTE: It is not possible to request an exchange or a refund of a package of products (with explicit customer request letters, etc.), unless the goods are defective or do not conform to the order placed (art. 5 paragraph 3 letter c of Legislative Decree n. 185 of 22/05/1999).
In case of forfeiture of the right of withdrawal, A&M srlwill return to sender the product purchased, charging the same shipping costs and, where already refunded, the price of the product.